Understanding Return and Refund Policies at Waddle Bouncer

At Waddle Bouncer, we understand that sometimes products may not meet our customers' expectations or may be faulty. In such cases, we have a clear return and refund policy in place to ensure that you receive a fair solution.

If you are returning an item due to change of mind, please note that the cost of shipping is your sole responsibility. You will need to pay for return shipping and provide a receipt or proof of purchase unless otherwise agreed. The item must be unused, with tags still attached and in its original, undamaged packaging.

In the event that the item is deemed faulty, we may provide a courier bag to facilitate its return. If you have purchased a faulty item via our website, please email us at with a description of the fault and photos.

We will then work with you to find a mutually agreeable solution, which may involve repairing or replacing the item. In some cases, we may need to contact our suppliers for their recommendation.

It's important to note that credits for change of mind returns do not include the cost of shipping. Credit notes will be emailed to you and are valid for 90 days. If you exchange your returned item for another at a lower value, the remainder will be issued as a credit note.

We also offer store credits for online purchases, which can be used towards future purchases or exchanged for an item of equal value. However, please note that clearance items cannot be returned unless they are faulty.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at . We're committed to providing a hassle-free shopping experience for all our customers.

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